Should you always do bids in person? | new window cleaning business

I prefer to bid in person. I will take customer photos if I can’t /won’t be in the neighborhood in a reasonable time like 2 days. When bidding in person I check the sills and really look at the windows for paint or hard water stains and ask the question when was the last time they were cleaned? Then I know better how easy/hard the job will be.
I also like to meet the customer in person because some think I’m a guy on the phone but see I’m a gal in person. That is sometimes the clincher. I had a woman recently pick me on the spot because I’m a woman. Her husband was going to get another quote but she said call him off we found the person to clean the Windows

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We still prefer to bid in person, but 99% of all of our bids our by phone.

We ask the client to take 1 photo of each side of the home from the exterior and text it to us.

We have a pre made text to reply back with a quote and required info if they accept.

During our busy season we have anywhere from 5 to 25 calls per day 5 - 6 days per week. Its literally impossible to go to each and every estimate while we are currently booked out at a month working 5 days a week from 5am - 6 or 7 pm cleaning glass & gutters.

Especially when all I’m going to do is get a window count.

In a perfect world I would be going to each quote. But we are still landing about 40% or so. This is what we do …not perfect but it works.

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That’s pretty impressive Luke. I do residential only and start at 8am. Can do max 6.5 - 7 hours window cleaning not counting travel time. I like to be home no later than 3:30 - 4pm and still tired as hell. I can’t imagine coming home 6-7pm every day.

We get up at 4am and get to our first storefront by 515 530 depending on where it is.

Then residential from usually 8am until 6 sometimes 7. This depends on if they are gutter cleanings. So we typically get home between 6 and 7.

Then a hour or so of office work. Then repeat :crazy_face:

It’s tough…but we are happy :blush:

And reanna and I split up 2-3 days per week so that all of the storefronts can get cleaned.

I mainly do residential 5 days per week, except storefronts in the morning.