Oh. Yeah for sure do that.
You’ll notice in Luke and Reanna‘s videos they do that too.
You need to check for preexisting damage and document it with photos and save those photos in a customer folder in case they come back saying, “hey my window is scratched.
I do this, but I also usually write an email gently informing them there is scratching on their glass, and sometimes I need a scratch waver before I begin.
Noting damage to siding or anything really can be helpful.
I’ll often take a video around the place too so I can even go back frame by frame to see if something existed before.
Most of my clients are very honourable, but I had one guy accuse me of denting his hardwood floor. It was 100% bogus and I let him know why I definitely wasn’t me. He was looking for a discount.
That’s just an example of why it’s good to have video for company documentation.
I don’t usually share that video with the client unless there’s an issue and never on social media.