I need some direction on waivers, scratching, tints, etc

Trad Window Cleaning
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I’m a little mixed up and need to be straightened out. Every job I’ve had so far has been commercial and every one of them has a stamp on the window which I understands means the glass is tempered. I’ve also heard of tinting like it’s a ghost of a product. It is almost always there, but you can never tell and when it is you can do several things to find out which side it’s on, but you honestly can’t tell and are screwed if you etch it.

Can someone line me out on all of this? I never ask for a waiver unless they want me to use steel wool or the scraper on the window, but if it ever comes to that point I feel utterly confused. Most people I ask if their window is tinted and they look at me like, “What the hell are you talking about?” And tinting. Oh, tinting is a major reason for all the fear in my life right now. What’s the deal? Can you never touch it with any steel wool or scraper? How do you get crud off of it and how can you tell which side its on? I was told to tap it with my finger to tell the difference, but I had a bar with obviously tinted windows and I tapped it. The sides did sound different from each other, but both also sounded different from the way window usually sounds when you tap it. I’m seriously confused.

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There is after market tinting which is installed on the glass on location. It is on the inside unless the did not have it done professionally and put it on the outside themselves. You can look at the edges of the glass and see a line where it starts and the glass begins. Then there is tint that is installed by the factory during the glass making process. The after market will scratch so do not use any ammonia based cleaner or any scraper or abrasive pads. 3M is the largest manufacturer of this film so take a look at there site for cleaning suggestions.

Tempered or heat treated glass. This is another subject. Take a look at this site to learn about it. https://shopwindowcleaningresource.com/tempered-glass-defects.html

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A waiver doesn’t mean diddly squat. What matters is what happens in court. Even if you hired a lawyer to write out a contract/waiver, it can still be broken. That’s why lawyers get paid the big bucks. There’s always a smarter lawyer. I’ve learned labels are KING as in manufactures guidelines. So follow labels.

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