I just seen a video on YouTube giving advice on getting reviews on google and getting quarterly jobs. So when you give the estimate on residential, ask them if they would like the inside done for free. Now what you do is give them the inside for free then explain to them they have to set up a quarterly schedule with a cc on file. If they cancel then they have to pay for the inside job you did. Some will want to cancel but not want to pay the inside rate so they continue with quarterly service. As for reviews, Say this script… We have 2 goals, goal #1 is we do such a great job cleaning your windows that we earn a 5 star google review from you. Goal #2 That we make your experience so great from start to finish, that you tell your friends and neighbors how great it is! If you have employees, tell them to say this script everytime and mention the employees name. You as the employer give them a $10 bonus if the customer mentions their name in the review. They tell the customer it’s like giving a tip without having to give money, just mention my name!