How do you guys deal with late paying clients or those who only pay when y remind them by mail or test?Do y let them go or keep doing them?
1 Like
If its a small business ill let one payment get behind, up till their next cleaning, and at their next cleaning i will let them know that they were very far behind and ask if there is different way they would like to make a payment,including a card on file or upfront payment for the next couple services. if someone continues to be late i will not clean the windows until ive asked them if they are ready for a cleaning every time so they know to have money ready before im finished. they may reject a cleaning a couple times due to whatever they may have going on, but they will continue to be a customer rather than dropping them completely.
1 Like